At Amanot Foods, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://amanotfoods.com/ or interact with us through other channels, such as phone or WhatsApp for placing orders. We operate as an e-commerce platform specializing in natural and organic food products, including salts, nuts, dates, honey, spices, oils, and more, primarily serving customers in Bangladesh.

By using our Site or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site or services. This policy complies with relevant Bangladeshi laws, including the Information and Communication Technology (ICT) Act 2006, the Cyber Security Act 2023, and the Digital Commerce Operational Guidelines 2021, as well as best practices for data protection. We anticipate alignment with any forthcoming Data Protection Act in Bangladesh.

1. Information We Collect

We collect information to provide and improve our services, process orders, and communicate with you. The types of information we may collect include:

Personal Information

  • Directly from You: When you place an order via phone, WhatsApp, or other communication channels, we may collect your name, phone number, email address (if provided), shipping address, billing information, and any other details necessary for order fulfillment and delivery.
  • Payment Information: If payments are processed through third-party methods (e.g., bank transfers or mobile financial services common in Bangladesh), we do not store payment details but may collect transaction references for record-keeping.

Non-Personal Information

  • Usage Data: Automatically collected when you visit the Site, including your IP address, browser type and version, pages visited, time and date of visit, time spent on pages, device identifiers, and other diagnostic data. This helps us understand how users interact with our Site.
  • Device Information: If accessing the Site via mobile, we may collect device type, operating system, and unique device identifiers.

We do not currently have user accounts, contact forms, or newsletter signups on the Site. If you provide information voluntarily (e.g., via inquiries), it will be treated as personal information.

In accordance with Bangladeshi guidelines, we obtain your explicit consent before collecting any personal data and explain its purpose at the time of collection.

2. How We Use Your Information

We use the collected information for legitimate business purposes, including:

  • Processing and fulfilling your orders, including delivery coordination.
  • Communicating with you about your orders, updates, or inquiries (e.g., via phone, WhatsApp, or email).
  • Improving our Site and services, such as analyzing usage trends to enhance user experience.
  • Sending promotional materials, offers, or news about our products (e.g., new organic items or combos), with an option to opt out at any time.
  • Complying with legal obligations, such as record-keeping for at least 6 years as required under Bangladeshi e-commerce guidelines.
  • Preventing fraud, resolving disputes, and enforcing our terms.

We do not use your data for automated decision-making or profiling that significantly affects you.

3. Sharing Your Information

We do not sell your personal information. We may share it in limited circumstances:

  • Service Providers: With third-party vendors (e.g., delivery partners, payment processors, or IT service providers) who assist in operating our business. These parties are obligated to use your data only for the specified purpose and maintain confidentiality.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • Legal Requirements: If required by law, such as under the Cyber Security Act 2023 or to respond to legal processes, protect our rights, or ensure public safety.
  • Affiliates: With related companies under common control, who must adhere to this policy.

We ensure that any data shared complies with Bangladeshi data protection standards, including potential data mirroring requirements if applicable under future laws.

4. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies (e.g., web beacons) to enhance functionality and collect usage data:

  • Essential Cookies: Necessary for Site operation, such as maintaining session integrity.
  • Analytics Cookies: To track Site performance and visitor behavior (e.g., via tools like Google Analytics, if implemented).
  • Functionality Cookies: To remember your preferences for a better experience.

You can manage cookies through your browser settings (e.g., refuse all or some cookies). However, disabling them may limit Site functionality. We do not currently display a cookie notice, but if we implement tracking, we will seek consent where required.

5. Data Security

We implement reasonable administrative, technical, and physical measures to protect your information from unauthorized access, loss, or alteration. For example:

  • Secure data storage in Bangladesh-based servers (in line with potential data localization requirements).
  • Encryption for sensitive transmissions.
  • Access controls for employees and partners.

However, no method is 100% secure, especially over the internet. We encourage you to use strong passwords and avoid sharing sensitive details unnecessarily. In case of a data breach, we will notify affected users and authorities as required by law.

6. Your Rights

Under Bangladeshi laws and best practices, you have rights regarding your personal information:

  • Access: Request details of the data we hold about you.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request removal of your data (subject to legal retention requirements).
  • Objection: Opt out of marketing communications or certain uses.
  • Consent Withdrawal: Revoke consent for data processing at any time.

To exercise these rights, contact us (details below). We will respond within a reasonable timeframe, typically 30 days, and may verify your identity. There is no fee for standard requests.

We retain your data only as long as necessary for the purposes outlined, or as required by law (e.g., 6 years for business records).

7. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from minors. If we become aware of such collection without parental consent, we will delete it promptly. Parents or guardians should contact us if they believe their child has provided data.

8. International Transfers

If you are outside Bangladesh, note that your data may be transferred to and stored in Bangladesh. By using our services, you consent to this transfer. We take steps to ensure adequate protection levels.

9. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. For significant changes, we may notify you via email or a Site notice. Continued use after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

  • Email: [email protected]
  • Phone/WhatsApp:  01719215065
  • Address: হাজী ভিলা, রোড-০৬, ওয়াশপুর গার্ডেন সিটি, ভার্কুটা, সাভার, ঢাকা

We value your privacy and are here to address any concerns.