At Amanot Foods, we strive to ensure your complete satisfaction with our natural and organic food products, including nuts, dates, honey, spices, oils, and more. Due to the perishable and consumable nature of our products, we have implemented a Return & Refund Policy that prioritizes food safety, hygiene, and compliance with Bangladeshi regulations. This policy outlines the conditions under which you may return products or request refunds for orders placed via phone, WhatsApp, or other channels on our website https://amanotfoods.com/.

By placing an order with us, you agree to this policy. If you do not agree, please do not proceed with your purchase. This policy aligns with the Digital Commerce Operational Guidelines 2021, the Consumer Rights Protection Act 2009, and other relevant Bangladeshi laws. All terms are presented in English for clarity, with Bangla versions available upon request to comply with local requirements.

1. Eligibility for Returns and Refunds

We accept returns or provide refunds only in specific circumstances to maintain product integrity and consumer safety:

  • Damaged or Defective Products: If the product arrives damaged, expired, or defective (e.g., due to manufacturing issues or transit damage).
  • Wrong Item Received: If the delivered item does not match your order (e.g., incorrect product or quantity).
  • Product Does Not Match Description: If the item significantly differs from the description on our Site or during order confirmation.

Non-Returnable Items:

  • Perishable goods (e.g., honey, dates, nuts, oils, spices) once opened or after delivery acceptance, due to health and hygiene concerns.
  • Products that have been used, tampered with, or are not in their original, unopened packaging.
  • Items rejected at delivery without prior notification (refunds may apply if rejected for valid reasons at the time of delivery).
  • Customized or combo packs altered by the customer.
  • Products past the notification period (see below).

We do not offer returns for “change of mind” or buyer’s remorse, as per standard practices for food e-commerce in Bangladesh.

2. Timeframe for Returns and Refunds

  • Notification: You must notify us of any issue within 48 hours of receiving your order. For perishable items, notification should be immediate (within 12 hours) to qualify.
  • Return Window: Eligible products must be returned within 7 days of delivery. For non-perishable dry goods (e.g., sealed spices or teas), this may extend to 10 days.
  • Delivery Delays: If we fail to deliver within 5 days (same city) or 10 days (different city/rural areas), you may request a full refund within 10 days of the expected delivery date, as per the Digital Commerce Operational Guidelines 2021.
  • Refund Processing: Once we receive and inspect the returned item, refunds will be processed within 7-10 business days via the original payment method (e.g., bank transfer or mobile financial service). For advance payments, delays in delivery will trigger a full refund within 10 days.

3. Return Process

To initiate a return or refund:

  1. Contact us immediately via phone/WhatsApp at +8801719215065 or hotline 09644773300, providing your order details, reason for return, and photos of the issue (e.g., damage).
  2. If approved, pack the product securely in its original packaging (unopened where possible) and include all accessories or labels.
  3. Ship the item back to us at your expense (unless the return is due to our error, in which case we will cover return shipping). We recommend using a trackable service.
  4. Upon receipt and inspection by our quality team, we will confirm eligibility and process the refund or replacement.
  5. For replacements, we will send a new item at no additional cost if stock is available; otherwise, a refund will be issued.

We reserve the right to reject returns that do not meet our criteria or show signs of misuse.

4. Cancellations

  • Before Dispatch: You may cancel your order at no cost before it is shipped. Notify us via phone/WhatsApp as soon as possible.
  • After Dispatch: Cancellations are not possible once the order is en route. However, you may reject the delivery for a refund (minus any delivery fees incurred), subject to eligibility.

For prepaid orders cancelled before dispatch, refunds will be issued in full within 7-10 business days.

5. Shipping and Delivery Costs

  • Original shipping/delivery fees are non-refundable unless the return is due to our fault (e.g., wrong item).
  • Return shipping costs are the customer’s responsibility, except in cases of damage or error on our part.
  • We use reliable delivery partners in Bangladesh and aim to meet the 5-10 day delivery timelines. Delays due to force majeure (e.g., natural disasters) may not qualify for refunds, but we will communicate updates promptly.

6. Your Rights Under Bangladeshi Law

As per the Consumer Rights Protection Act 2009 and Digital Commerce Guidelines:

  • You have the right to return defective or misrepresented products.
  • We must ensure products meet advertised standards and are not expired.
  • Complaints can be lodged with the Directorate of National Consumer Rights Protection if unresolved.
  • Records of transactions are maintained for at least 6 years.

We do not engage in automated decision-making affecting your rights.

7. Exceptions and Limitations

  • Force Majeure: We are not liable for delays or issues caused by events beyond our control, but we will offer alternatives or refunds where possible.
  • International Orders: If applicable, additional customs fees are non-refundable, and returns must comply with local laws.
  • Promotional Items: Discounts or offers may not apply to refunds; refunds are based on the amount paid.

8. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on the Site with a revised effective date. For significant changes, we may notify you via SMS, WhatsApp, or email. Continued use of our services constitutes acceptance.

9. Contact Us

For questions, returns, or complaints:

  • Phone/WhatsApp: +8801719215065
  • Hotline: 09644773300
  • Address: হাজী ভিলা, রোড-০৬, ওয়াশপুর গার্ডেন সিটি, ভার্কুটা, সাভার, ঢাকা

We value your feedback and are committed to resolving issues promptly. If unsatisfied, you may contact the Directorate of National Consumer Rights Protection for further assistance.